Bit Jelly'sPrivacy Policy — Your Data, Your Rights

When you register or use our services on Bit Jelly, we collect certain necessary information. Without it, we cannot provide you with safe, quality service. We only collect what is truly needed.

The list below details the types of information we collect:

Bit Jelly uses the information collected from you only for specific, legitimate purposes. We are transparent about why each piece of data is used. Our primary purposes for using data are:

• Account Management: Your information is used to create your profile, verify your identity, and secure your account.
• Transaction Processing: Financial information is required to process deposits and withdrawals accurately.
• Customer Support: Your contact details are used to address your queries and complaints.
• Fraud Prevention: Data is analysed to detect suspicious activity and keep the platform secure.
• Legal Obligations: Information required for regulatory compliance is retained accordingly.
• Service Improvement: Usage patterns are analyzed to improve your experience.
• Promotional Communications: With your consent, we send you information about bonuses and offers — which you can unsubscribe from at any time.

Bit Jelly never sells your personal information. In limited circumstances, however, certain data may need to be shared with trusted partners. These cases are detailed below:

• Payment Processors: Payment partners such as bKash, Nagad, and Rocket receive only the minimum information required to process transactions.
• KYC Verification Services: Identity information may be shared with licensed verification providers for identity verification purposes.
• Game Providers: Limited session data is shared with game developers for technical gameplay purposes.
• Legal Authorities: We may be required to disclose information under legal obligation, such as a court order or government directive.
• Security Investigations: Information may be shared with relevant authorities in connection with investigations into fraud or criminal activity.

Bit Jelly only retains your data for as long as necessary. Even after account closure, certain information may be kept for a defined period as required by law.

Once the designated retention period expires, data is automatically deleted or anonymised using secure methods.

Bit Jelly uses cookies and similar technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.

• Essential Cookies: These cookies cannot be disabled, as they are essential for maintaining login sessions, ensuring security, and keeping the platform functioning.
• Performance Cookies: Used to monitor page loading speed and overall site performance.
• Functional Cookies: Used to remember your language preferences and customization settings.
• Analytics Cookies: Anonymous statistics are collected to understand which games or features are used most.

Bit Jelly uses industry-leading technology to protect your data. Our security framework is multi-layered — so even if one layer is compromised, the others continue to keep your information safe.

• 256-bit TLS/SSL encryption — the same standard used by banks and government websites.
• Two-Factor Authentication (2FA) is available for all accounts.
• If a suspicious login or access attempt is detected, the account is automatically secured.
• Our security team monitors systems 24/7.
• Regular penetration testing is carried out by external security specialists.
• Data backups are performed automatically every day and stored in a separate location.

Bit Jelly believes your data belongs entirely to you. We guarantee the following rights:

• Right to Know: If you want to know what data we hold about you and how it is being used, we are obligated to inform you.
• Right to Rectification: If any of your information is incorrect, you may request a correction and we will update it promptly.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that we restrict the use of your data.
• Data Portability: You can export your data in a standard format at any time.
• Right to Opt-Out: You can opt out of marketing communications at any time.

To exercise any of these rights, please contact our support team. We will do our best to respond within 30 days.

Bit Jelly strictly prohibits the collection of data from or provision of services to minors (under 18). Our platform is for adults only.

• Age is verified at registration — users under 18 are not permitted to register.
• If we become aware that any data from a minor has reached us, it will be deleted immediately.
• If a parent or guardian believes their child has created an account, please notify us immediately.

Bit Jelly reserves the right to update this Privacy Policy as needed. Members will be notified of any changes in a timely manner.

• For significant changes, at least 14 days' notice will be given via email or through the platform.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• The date of each update is noted at the top of this page.
• Previous versions can be obtained through our support team upon request.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us. Our data protection team is always ready to help.

• Chat with our support team directly via live chat — available 24 hours a day, 7 days a week.
• Email us at: [email protected] — we will respond within 24 hours.
• Any critical privacy breach will be treated as the highest priority and resolved immediately.